General overview

NZTE's China team anticipates ongoing disruption to business in China as COVID-19 spreads and the Chinese government works to reduce the impact. This is putting pressure on all business operations in mainland China.

This page includes insights from NZTE's in-market networks (noting these are not all official channels), and advice and links to third party information that may be of use.

Due to the rapidly evolving situation it is crucial that exporters to China utilise a range of advice as part of their decision-making process. We recommend proactive communication with employees and business partners to discuss how your business may be affected. This includes your suppliers, logistics providers, distributors, banks, retailers and e-commerce platforms.

NZTE has established a China-specific advisory service comprising of our China team as well as a panel of external experts. This service is available to any exporters who are experiencing issues.

NZTE customers should contact their New Zealand-based Customer Manager to access this service. If you are not a registered NZTE customer, contact us on 0800 555 888 or email us here.

Local update - Hong Kong

With an increasing number of Hong Kong Government agencies resuming normal operating hours, there has been a noticeable increase in the numbers of people out and about in the streets and shopping malls.

Individuals are being encouraged to maintain high levels of personal hygiene, in particular frequent cleaning of hands and wearing of face masks. Many office buildings are utilising thermal imaging systems to check the temperature of workers and visitors.

Shops and restaurants are open for business across the city, with supermarkets fully stocked and no reported issues relating to supply lines into Hong Kong.

However, in an effort to reduce the potential risk of community infection, all schools remain closed until at least 20 April, and despite the reopening of some outdoor leisure facilities the majority remain closed to the public.

Local update - Taiwan

There are no trade restrictions currently in place between New Zealand and Taiwan, but all travellers arriving in New Zealand from Taiwan are required to observe a 14-day self-isolation period and register with Healthline in New Zealand via 0800 358 5453.

China updates by topic

China's macroeconomic situation
China's business operations
Regulations, freight and logistics
Restaurants and food service

Video insights

Damon Paling has 20 years of experience with business in China. Most recently he was Trade Commissioner based in Shanghai from 2016 to 2019. In this video he gives some insights into what he has observed in China over the last few weeks and some tips and advice on channels, planning and maintaining business relationships.

Damon is also part of NZTE's external advisory panel which is available to support exporters who are experiencing issues.


Additional resources

Below you can find information and contact details for other New Zealand government and international agencies regarding their response to COVID-19.

New Zealand Government agencies
New Zealand Customs
Ministry for Primary Industries (MPI)
MFAT Export helpline
MFAT Safetravel
Ministry of Health

Global agencies

World health organisation (WHO)
Centres for Disease Control and Prevention (CDC)

Contact NZTE

We're available to talk to you about any issues your export business is facing due to COVID-19.

For existing NZTE customers, please contact your New Zealand-based Customer Manager.

If you're unsure who to contact or haven't worked with us before, you can call NZTE on 0800 555 888 or email below and one of our Customer Advisors will help you.