Business operations


In order to minimise further spreading of the virus as employees return to work, the Chinese Government has issued Guidelines for the Prevention and Control of Epidemic Situations in the Resumption of Production and Resumption of Enterprises and Institutions (read it here - note the information is in Chinese).

It pays to keep across different local and provincial government rules and guidelines, to ensure both you and your in-market partners are adequately prepared.

Advice to exporters

Make the safety and wellbeing of teams your priority, and invest as needed to ensure a safe and healthy working environment. Many businesses are still allowing employees to work from home where this is possible. Check in with your Chinese business partners to see how they are doing and how you might be able to support them during this time.

Review your travel policies in line with official advice. Set up communication plans and systems for working remotely.

At a higher level, take a strategic look at your 2020 plans. Incorporate the latest market condition changes into your 2020 budget, and rebalance costs and activity based on revised revenue forecasts. Monitor your supply chain closely, realign your product offerings, commercial organisation, channel partners and marketing approach to respond to changing market conditions - both now and after the epidemic ends. Also keep a close watch for potential opportunities and be ready to move quickly if they present themselves.

Some insurance providers are not insuring any loss, damage or delay to some cargo going to China under the current circumstances, so stay in touch proactively with your insurance providers.

Contact NZTE

We're available to talk to you about any issues your export business is facing due to COVID-19.

For existing NZTE customers, please contact your New Zealand-based Customer Manager.

If you're unsure who to contact or haven't worked with us before, you can call NZTE on 0800 555 888 or email below and one of our Customer Advisors will help you.